Answer: If you are a new or existing customer and would like to organise a collection of hazardous or controlled waste or to arrange a site visit or audit etc, simply contact us using these details. J&G provide all customers with Waste Collection Forms which can be filled in by the contact and faxed back to the transport department prior to the collection. The transport department will then call you to arrange a suitable collection date.

Answer: This can be arranged depending on the customers requirements from 1 week for a large volume printer, to 52 weeks for smaller businesses. Our area Sales/Customer Care operative will discuss the collection cycle with the customer, then all you do is phone, fax or e.mail as soon as a collection is required.

Answer: Our aim is to get to our customers as soon as is possible, on average collections are carried out within three to four days of a request being received.

Answer: Yes, J&G supply all the paperwork required for the collection and disposal of waste as laid out in the Environmental Agency's regulations.

Answer: J&G charge a £30.00 Hazardous Waste Fee + £10.00 Administration fee per collection.

Answer: No. Pre-notification of Special Waste collections is completed by J&G on their customers behalf at least three days prior to collection.

Answer: Using the service offered by J&G ensures that you are complying with the Duty of Care regulations. As a licensed Waste Management company J&G removes the onus from their customers by providing all the legal paperwork as part of our service. We operate from licensed sites in the South of England and Lancashire and are authorised to deal with a vast array of chemicals and have regular visits and site inspections by the Environment Agency.

Answer: Yes - Please find enclosed within your proposal a specimen copy of the annual certificate issued by J&G with the permission of the Environment Agency, which is your assurance that the waste collected is disposed of in complete accordance with the Environmental Protection Act 1990 and all other relevant legislation.

Answer: Yes. You are invited to both our Blandford Head Office or Warrington sites to carry out your Duty of Care responsabilities as to how the waste that comes from your facility is dealt with. This is of ever-increasing importance, as you have a duty of care to the Environment to ensure that your waste is disposed of in accordance with the relevant statutory measures.

Answer: J&G operate a self-billing system, which is approved by HM Customs and Excise and has proved very popular with all of our customers. It involves J&G issuing a single invoice to cover credits and charges made in a single collection. VAT is added on the result of the transactions, not each one separately. This avoids the unnecessary paperwork involved in issuing two separate invoices and should help both companies to operate more efficiently with respect to each other. In cases where the creditable materials outweigh the charges, J&G will not have to wait for a customer to issue an invoice before remitting payment. All that J&G require is your permission to issue invoices in this way and your current VAT number.

Answer: J&G Environmental is pleased to be of service in providing customers standard waste containers and cages free of charge (subject to Insuring these items at J&G's value in the event of theft). There is no rental charge applicable. J&G can fabricate special items in plastic or metal, price upon application following survey & discussion.

Answer: Empty plastic and steel containers are supplied free of charge if required as part of the service.

Answer: Yes - with a nominal charge for their removal. Used waste containers are washed and re-used or granulated and or crushed and re-cycled.

Answer: A variety of vehicle types are used including; 38 tonne articulated curtain siders, 44 & 26 tonne rigid curtain siders & curtain sided trailors, 7.5 tonne curtain siders. Mercedes Sprinter, Ford Transit Connect & Long Wheel Base Vans as well as Peugeot Experts are used for small collections and Customer Care. All vehicles are distinctly marked with the J&G black logo and all drivers wear personalised J&G attire.

Answer: All drivers are fully trained and all carry ADR licences which grants them the right to carry dangerous goods. This licence is refreshed every 4 years. Regular in-house training sessions are also carried out to ensure that drivers are knowledgeable and are informed of the most up-to-date information regarding the collection and carriage of waste.

Answer: Any unidentified chemical i.e. not labelled or cannot be distinguished on site will be reported to the Customer Care Dept via a non-conformance report from the service driver (ISO 14001). J&G currently use the expert Chemical labs and staff of two companies Waste Matters Ltd & CSG Lanstar. Either of these two companies are able to deal with a variety of dangerous chemicals and will identify the chemical properties and will transport and safely dispose of as necessary.

Answer: Many of our site operatives are WAMITAB trained (Waste Management Industrial Training And Board). The depot managers of J&G Transfer Stations hold a Certificate of Technical Competence which is one of the criteria that needs to be met in order for a site licence to be granted.

Answer: All vehicles carry Fire Extinguishers, Spillage Limitation Kits, Relevant Trem Cards, Sodium carbonate for acid spills, Incident telephone number and containers for spillage. All drivers also have ADR licences.

Answer: Enclosed within our Client Information Pack is documentation of our Public Liability Insurance up to the value of £5 million pounds, also a copy of our group vehicle insurance which includes a 24 hour Emergency Spillage Response Scheme.